Return & Refund Policy
At MaxAbsurdum, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return:
- • Item must be unused, unwashed, and in its original condition
- • Item must be in the original packaging with all tags attached
- • Item must not be a final sale or custom item
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Return Window: 30 days from delivery date |
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Condition: Unworn, unwashed, original packaging with tags |
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Non-returnable: Final sale items, custom or personalized products |
2. How to Start a Return
To initiate a return, please follow these steps:
- • Email us at maxabsurdum@yahoo.com with your order number and reason for return
- • We will respond within 2 business days with return instructions and a return authorization
- • Pack the item securely and ship it to our return address we provide to you
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• Once we receive and inspect the item, we will process your refund or exchange
3. RefundsOnce your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original method of payment within 5 to 10 business days. Please note that your bank or credit card company may take additional time to post the refund.
4. Exchanges
If you received a defective or damaged item, or if you would like to exchange for a different size or color, please contact us at maxabsurdum@yahoo.com within 30 days of receiving your order. We will arrange a replacement at no additional charge for defective items.
5. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item received was defective or incorrect. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if a prepaid label is provided by us.
6. Non-Returnable Items
The following items cannot be returned or refunded:
• Items marked as Final Sale
• Custom or personalized items
• Items that have been worn, washed, or damaged by the customer
• Gift cards
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